Visitor Insights

Visitor Insights is a feedback tool that lets you not only listen to your customers, but convert that conversation into business intelligence. Harnessing the voice of the customer provides critical insights that you use to stay ahead of competitors and find opportunity for innovation.

Visitor Insights provides a way to measure customer satisfaction, and collect customer opinion on your site, without deflecting them from their intended tasks. Visitors are able to accomplish their goals while providing you with detailed insight.

Visitor Insights combines the best of customer satisfaction survey software with web analytics providing usable data from virtually any website. Configurable intercepts allow large visitor samples which provide reliable information on attitudes and behavior. The flexible format allows for customer feedback questions, as well as unstructured responses. Key to Visitor Insights data is the analytics tracking information that is available within the data set, and requires no site instrumentation, or connectivity to your other applications. Making sense of the wealth of data could not be easier, as Visitor Insights provides comprehensive reports, and the expert services of a research analyst.

With a single feedback tool, Visitor Insights allows you to collect the behavioral and analytical customer satisfaction metrics that allows you to confidently improve the visitor experience on your site.

Visitor Insights Features

If your voice of the customer program has not brought you to customer centric paradise, you’ll appreciate the features and best practices that make Keynote Visitor Insights the most advanced customer feedback and listening tool available. No other on demand application integrates Web analytics, market research, online surveys and continuous listening.

• Actionable Reporting – Delivered straight to you – In addition to a powerful, secure online portal, Visitor Insights delivers timely reports of key customer metrics that can be shared across your business. No pasting, no exporting, just straight analysis of the most pressing details that can be immediately shared.
• Combined Insight into Attitudes and Behaviors – Provides data on how users engage in specific online tasks on your Web site or any other site, along with qualitative insight into why they are behaving that way.
• Support for Web 2.0 – Track user interactions with dynamic web content. Only with Visitor Insights can you capture all behavioral data, including client-side interactions with DHTML/AJAX and Flash. And best of all, Web 2.0 support is automatic – you don’t need to insert tags or change you web site in any way.
• Global Reach – Allows you to conduct studies around the world in 22 different languages.