Mobile user experience that isn't all sweet
By Aaron Rudger | June 26, 2013
Keynote offers a 3-screen performance index of start-up websites to provide ongoing insight of performance of new and hip sites as experienced by desktop, smartphone and tablet users. Our monthly findings are published regularly in VentureBeat magazine. Looking back at recent results, we see that SugarSync has the worst response time for the iPhone user. At 44.53 seconds, it's pretty slow.
Firstly, they present an option for getting (and using) their app. The manner in which they've done it is well thought out. Some companies will force mobile users down an app only path, while other present an sometimes annoying splash page. This option makes the app option prominent, but the user can also close it at any time.
What is frustrating on the site is that the content is not well suited for an iPhone user. Blown up as much as possible, the text is far too small to read. This despite have a mobile device and promoting mobile usage of their product in the banner. The blank section circled in green above also shows that elements of the page don't fit the iPhone 5 screen. This is a site that was probably not built with a Mobile First mindset and could benefit from mobile performance and functional testing.