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Better Together: Developers and Quality Assurance Engineers Need to Unite to Ensure Positive User Experience

By Celeste Malia | September 1, 2015

CATEGORIES: Mobile Quality, Web Performance

Better TogetherToo often, development and quality assurance (QA) are considered completely separate aspects of a project. Developers and QA engineers each work on their own task, doing their best to deliver a superior (and successful) application and user experience. However, nothing is more important in determining what apps make it and what apps don’t than user experience (UX). Simply put, if the UX is frustrating or challenging, users will give up and try something else. In an era of seemingly endless choices, a product or service can’t afford to have unsatisfactory UX.

That’s where the developer-QA relationship comes in. What’s the best chance at sustaining a smooth, hassle-free UX? Making sure QA is fully integrated and central to the process of publishing your app.

When something in the process goes wrong—which, more often than not, it will—effective QA can address the issue quickly and efficiently and maintain a positive experience for the user. Projects that don’t invest in QA testing often think they’re saving money or skipping an unnecessary step, when in fact they’re neglecting to find and identify bugs that could derail their whole application. Without QA, UX can suffer, driving away customers and creating a reputation as an unreliable service.

So how do you avoid this scenario? It’s all about emphasizing collaboration between developers and QA engineers right from the start. Like developer Ajay Pall recently explained to Mashable, establishing each team’s responsibilities early on while continually encouraging communication will help them figure out how they can best assist one another to make the best possible application. If possible, developers and QA engineers should learn each other’s programming language. They can then work together more effectively within the same platform, with QA engineers able to be more active in unit and integration testing, while developers could more fully participate in system testing.

Here, at Keynote, we recently announced the integration of Appium for mobile testing to help QA and developers speak the same language, all in the name of the customer experience.

Ultimately, in an era defined by costumer-centricity, uniting development and QA is a central step towards maintaining responsiveness and a positive UX.

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