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Online Retailer Survival Guide
The current economic climate has driven retailers to close bricks and mortar stores while investing in their websites to cut costs and capture a larger portion of the increasing online customer audience. This portal provides the best content in monitoring, load testing, customer experience / user experience and performance indicies giving retailers the invaluable tools to not only survive this recession but also gain market share. Retailers are encouraged to check this portal periodically as valuable content will continue to be added going forward.
Retail Performance Index
Week Starting 15 June 2009
For more information on the online performance of additional retailers, you can track rankings on our Retail Indices.
Learn more 
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How to Build and Maintain High Performing
Web Applications
Web Applications
View this on-demand Webcast to learn how to overcome the challenges of complex applications, including AJAX and mash-ups.
Register here
Register here
Learn how Retailers make
use of Customer Experience Testing
You know what users do on your site – do you know why? Understanding user’s intentions unlocks sales opportunities, and increases revenue!
Click here to learn
Click here to learn
ON-DEMAND WEBCAST
How Best Buy Uses Site Performance to Minimize Abandonment
External factors wreaked havoc on the 2008 holiday forecasts. Leading indicators showed that online retail was not growing at the rate of the previous two years – but it was still growing. Now is not the time to economize on your retail website. This year, the focus is on retaining every shopper opportunity – and not providing any reason to click away from your site.
View this Webcast to hear how Best Buy, one of the largest multi-channel retailers, implements a proactive Web site strategy to prevent site slowdowns, shutdowns, and performance problems that could drive customers away, and learn how Keynote plays a critical role in helping Best Buy manage the online customer experience.
BEST PRACTICES WHITE PAPER
Serving Customers an Outstanding Online Experience
Today’s online retailers must structure new Web applications to provide optimal performance and service, while closely managing total cost of ownership (TCO). To do so, many online retailers are turning to the practice of service-level management (SLM). Keynote Systems focuses its SLM philosophy strictly on the end-user experience, taking into account all factors that affect end-user perception of a given Web application.
Read here
How Best Buy Uses Site Performance to Minimize Abandonment
External factors wreaked havoc on the 2008 holiday forecasts. Leading indicators showed that online retail was not growing at the rate of the previous two years – but it was still growing. Now is not the time to economize on your retail website. This year, the focus is on retaining every shopper opportunity – and not providing any reason to click away from your site.
View this Webcast to hear how Best Buy, one of the largest multi-channel retailers, implements a proactive Web site strategy to prevent site slowdowns, shutdowns, and performance problems that could drive customers away, and learn how Keynote plays a critical role in helping Best Buy manage the online customer experience.
BEST PRACTICES WHITE PAPER
Serving Customers an Outstanding Online Experience
Today’s online retailers must structure new Web applications to provide optimal performance and service, while closely managing total cost of ownership (TCO). To do so, many online retailers are turning to the practice of service-level management (SLM). Keynote Systems focuses its SLM philosophy strictly on the end-user experience, taking into account all factors that affect end-user perception of a given Web application.
Read here
