ON-DEMAND WEBCAST
How Best Buy Uses Site Performance to Minimize Abandonment

External factors wreaked havoc on the 2008 holiday forecasts. Leading indicators showed that online retail was not growing at the rate of the previous two years – but it was still growing. Now is not the time to economize on your retail website. This year, the focus is on retaining every shopper opportunity – and not providing any reason to click away from your site.
View this Webcast to hear how Best Buy, one of the largest multi-channel retailers, implements a proactive Web site strategy to prevent site slowdowns, shutdowns, and performance problems that could drive customers away, and learn how Keynote plays a critical role in helping Best Buy manage the online customer experience.
BEST PRACTICES WHITE PAPER
Serving Customers an Outstanding Online Experience
Today’s online retailers must structure new Web applications to provide optimal performance and service, while closely managing total cost of ownership (TCO). To do so, many online retailers are turning to the practice of service-level management (SLM). Keynote Systems focuses its SLM philosophy strictly on the end-user experience, taking into account all factors that affect end-user perception of a given Web application.
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