Scorecards: Historical Results

Scorecard rankings of financial services websites are based on desktop websites, tablet websites, and mobile apps/websites.

Legend

Banker Scorecard (22 brands)

Desktop Desktop

Time Period 1st Overall 2nd Place 3rd Place 4th Place 5th Place
Q4 2015 - December Bank of America Wells Fargo Citibank Chase BB&T / U.S. Bank / USAA
Q2 2015 - May Bank of America Wells Fargo Citibank Chase U.S. Bank / USAA
Q4 2014 - November Bank of America Wells Fargo Citibank Chase U.S. Bank
Q2 2014 - May Bank of America Wells Fargo Citibank Chase USAA
Q4 2013 - December Bank of America Wells Fargo Citibank Chase USAA
Q2 2013 - May Bank of America Citibank / Wells Fargo N/A (tie) Chase USAA
Q4 2012 - November Bank of America Citibank Wells Fargo Chase USAA
Q2 2012 - May Bank of America Citibank Wells Fargo Chase Capital One

Mobile Banking Scorecard (15 brands)

Desktop

Time Period 1st Overall 2nd Place 3rd Place
Q3 2016 - September Wells Fargo Bank of America Chase
Q1 2016 - March Wells Fargo Bank of America Chase
Q3 2015 - September Bank of America Wells Fargo Chase
Q1 2015 - March Wells Fargo / Bank of America N/A (tie) U.S. Bank
Q3 2014 - September Wells Fargo Bank of America / U.S. Bank N/A (tie)
Q1 2014 - March Wells Fargo Chase / U.S. Bank N/A (tie)
Q3 2013 - August Chase Wells Fargo Bank of America
Q1 2013 - March Chase Wells Fargo Bank of America
Q3 2012 - September Chase Wells Fargo Bank of America
Q1 2012 - March Chase Wells Fargo Bank of America

Credit Card Scorecard (9 brands)

Desktop Desktop Desktop

Time Period 1st Overall 2nd Place 3rd Place
Q4 2016 - October Discover American Express Citibank / Wells Fargo
Q1 2016 - March Discover American Express Bank of America
Q4 2015 - October Discover Bank of America Citibank
Q4 2014 - October Discover American Express Chase
Q2 2014 - April American Express / Discover N/A (tie) Bank of America / Chase
Q4 2013 - November American Express Discover Bank of America
Q1 2013 - March American Express Chase Discover
Q4 2012 - October American Express Chase Discover
Q1 2012 - February American Express Citibank Chase

Mortgage Scorecard (8 brands)

Desktop Desktop Desktop

Time Period 1st Overall 2nd Place 3rd Place
2016 - August Wells Fargo Bank of America Chase
2015 - September Wells Fargo Chase Bank of America
2014 - September Wells Fargo Chase Citibank
2013 - October Wells Fargo Chase Citibank
2012 - September Wells Fargo Citibank Citizens Bank

Small Business Banker Scorecard (7 brands)

Desktop Desktop Desktop

Time Period 1st Overall 2nd Place 3rd Place
2016 - June Wells Fargo Bank of America Chase
2015 - June Wells Fargo Bank of America Chase
2014 - June Bank of America Wells Fargo Chase
2013 - June Bank of America Wells Fargo Chase
2012 - June Wells Fargo Bank of America Chase

Insurance Scorecard (12 brands)

Desktop Desktop Desktop

Time Period 1st Overall 2nd Place 3rd Place
Q2 2016 - May Progressive GEICO Nationwide
Q4 2015 - December Progressive GEICO Liberty Mutual / Nationwide
Q2 2015 - June Progressive GEICO Nationwide
Q4 2014 - December Progressive GEICO / Liberty Mutual / Nationwide N/A (tie)
Q2 2014 - June Progressive GEICO Nationwide
Q4 2013 - December Progressive GEICO Liberty Mutual / Nationwide
Q2 2013 - June Progressive GEICO Nationwide

Mobile Insurance Scorecard (12 Brands)

Desktop

Time Period 1st Overall 2nd Place 3rd Place
Q3 2016 - September GEICO Progressive State Farm / USAA
Q1 2016 - March GEICO Progressive / USAA N/A (tie)
Q2 2015 - April GEICO Progressive USAA
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