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Keynote's Competitive Intelligence Study for VoIP Providers Wave 2 evaluates how end-users perceive the core
reliability and audio clarity of leading VoIP Service Providers. Keynote — an independent, trusted authority on Internet performance - conducts benchmarking studies for various industries on an ongoing basis, to assess the experience of endusers with key applications over time.
The VoIP Competitive Intelligence study, first launched in July 2005, evaluates critical performance factors that affect the consumer's experience with VoIP service, in the New York and San Francisco markets. Keynote's first study, widely quoted in industry publications and leading newsletters worldwide and based on an industry-standard methodology, has already helped service providers enhance their end-user experience and reduce attrition rates dramatically. Wave 2 of the study features several new service providers including AOL Total Talk, EarthLink trueVoice, and Time Warner Digital Phone, and provides trend analysis for providers included in the first study.
Study Participants
Keynote measured and evaluated the performance of the following eleven consumer VoIP Service Providers as part of this competitive intelligence study. These providers all offer VoIP service in both the San Francisco and New York metropolitan areas:
Keynote also measured and evaluated VoIP call
performance across the following network carriers:
Click here to read the complete abstract and here to purchase the Full VoIP study
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