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Online brokerages are clearly paying attention when it comes to online performance. As Keynote's most recent competitive intelligence study the Keynote Service Level Rankings for Online Brokerage Customers reveals, online brokerages are generally providing their customers with reliable and responsive websites. More than any other industry featured in Keynote's Service Level Ranking studies, online brokerages are fine-tuning the operational excellence of their sites to ensure that customers have a positive online experience.
The study also shows that some sites' service levels excel even more than others. The below charts show the three sites showing the best responsiveness and reliability.
Responsiveness |
1 |
E*TRADE |
2 |
Fidelity |
3 |
Harris Direct |
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Reliability
|
1 |
E*TRADE |
2 |
TRowe price |
3 |
Harris Direct |
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To learn more about which leading online brokerages are providing the best service levels to their customers and what they are doing right, contact Keynote Sales about purchasing the Keynote Service Level Rankings for Online Brokerage Customers.
For more information on these studies, read the full press release.
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