Keynote is the operational monitoring partner of choice for the world's leading mobile networks.
Mobile operators dedicate large resources to ensuring their networks, applications, and services perform to the highest levels. Extensive internal performance monitoring is important but doesn't always uncover the issues that impact the mobile subscriber.
When it comes to operational quality, the most important perspective is that of the end user. Keynote solutions for mobile network, applications and service monitoring give end-to-end performance insight from the customer perspective.
Why Keynote?
- A Comprehensive View of the Mobile Ecosystem - You benefit from Keynote's continual end-to-end monitoring of the mobile ecosystem. Know whether the problem is occurring on your network or the platforms and infrastructure of your partners. What's more, this comprehensive monitoring service at your fingertips, on-demand.
- Ensure SLAs Are Met - Real-time alerts on your specified thresholds will notify you of issues immediately resulting in better mean time to resolution. And, use Keynote's reports to validate the operational quality of your infrastructure, services, and platform partners.
- Improve Customer Support - Comprehensive performance data allows for detailed diagnostics and troubleshooting. In many instances you will be able to uncover and resolve issues before your customers do, resulting in fewer calls to Customer Care.
- An On-Demand Turnkey Solution - Keynote mobile monitoring solutions are a completely outsourced, managed service. Keynote provides the scripting, alerting, data and analysis that meets your requirements without adding headcount.
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A network operator has recently deployed high speed data networks to allow their users to connect and browse through the Internet while on the move. With 3G networks and now 4G networks carriers are providing fast downloads of web pages as well as fast uploads of files. Because operator such as this one have spent considerable resources building out infrastructure, they like to constantly monitor its performance and measure upload and download data throughput users are getting on their network.
Using Keynote Mobile Device Perspective (MDP), this operator continually measures the upload and download data throughput over different protocols (HTTP and FTP). MDP measures this performance from an end user perspective giving them visibility into how their users are experiencing the data services. Using Keynote’s real time reporting tool, the operator can see fluctuations across their network in real time as well as receive alarms if performance falls below set thresholds. Learn more about MDP. Periodic Testing of End User Service Quality
Executives at a mobile operator are compensated on their ability to deliver on KPIs for a wide variety of mobile services including: Basic Voice Calls, Supplementary Services such as Call Forwarding, Call Waiting, and Call Hold, Messaging such as SMS, MMS, Mobile IM, Data services such WAP and Web browsing or VAS. To make sure that service quality metrics are being met, they need a system that can actively monitor performance levels from a true end user’s perspective. Their ideal solution is a single system that can conduct periodic testing of all key services.
For mobile operators looking for a single system that can handle all of their testing needs the answer is — SIGOS Integrated Testing Environment (SITE) — the most advanced automated test system available on the market. It provides precise and easy to use automated testing throughout the entire network. Fully automated testing helps generate the exact set of KPIs they need. Comprehensive and adjustable reporting tools allow you to keep track on your service quality. SITE checks that services are available to mobile network customers accessing the service via the air interface, using a mobile station and real SIM cards. With SITE you can perform root cause analysis and quickly reproduce your test cases. Learn more about SITE.
A European mobile operator wanted the flexibility to understand their Quality of Service across a representative cross-sample in all of the major metropolitan areas they serve. They wanted to see the geographical quality of their service and to capture the end user experience of their customers on the move. The operator needed an active testing solution that gives access to both stationary probes and mobile testing units.
The operator chose to use the Drive Testing services within SIGOS Integrated Testing Environment (SITE). SITE mobile units were deployed to taxi cabs within the major metropolitan areas served by the operator. SITE mobile units actively test the operator’s key network services such as voice, data, and messaging giving real-time performance feedback from an end user’s perspective. Over time, the routes covered by the taxis gave a complete view of service availability and quality and thereby illuminated areas where the network coverage needed improvement. Learn more about SITE.
Revenue Assurance professionals are responsible for the prevention and detection of revenue leakage. They continually monitor CDRs to ensure billing accuracy. For additional piece of mind, they need a solution that allows them to conduct quick regression testing when network or price plan changes are introduced.
Using SIGOS Integrated Test Service (SITE), Revenue Assurance teams from leading mobile operators execute comprehensive active test plan to verify their billing system performance. SITE is capable of test call generation for any service, subscriber, or location combination. The SITE test cases allow the teams to quickly validate that CDRs are passing through correctly—SITE can also ensure that price plans are rating accurately. Learn more about SITE. |
