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Keynote - the partner of choice when SMS performance matters.
When a customer sends an SMS to your Common Short Code, they expect that the right response will arrive in a reasonable time. Anything less should not be acceptable.
Keynote has both the short code auditing and SMS monitoring tools needed to make sure you're delivering a good user experience.
Why Keynote?
- Live Network Access for Auditing - Keynote has content testing tools enabling you to audit your short code, sending real SMS over live carrier networks. You'll quickly determine if you're receiving the right response.
- Real-time Performance Monitoring - Once your short code is in production, Keynote's SMS monitoring service will track the timely delivery of the messages from different markets and networks. You'll receive real-time alerts when there's a service issue.
- On-demand Access to Your Data - The MyKeynote portal gives both Web and mobile customers access to data for real-time troubleshooting and trend analysis. Quickly get to the root cause of your issue and take corrective action to minimize customer impact.
- A Collaborative Environment - The MyKeynote portal has built-in functionality to share results with your SMS aggregator helping you to work together for service improvement. The "post" feature allows MyKeynote users to share a fully interactive "Powered by Keynote" report.
- Expert Insight - Keynote's consulting team can help you understand the root cause of latency issues and outages. If your service is impacted they can make recommendations for improvement.
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Banks have been quick to identify the demands of customers on the move. With mobile applications and services banks can now provide customers the flexibility to viewing account details, making payments and more-- all on a mobile device. Technology allows them to deliver a better customer experience with lower overhead. With SMS Common Short Codes customers can quickly transfer funds or check balances. However, the sensitivity of banking transactions requires banks to constantly monitor the delivery of these SMS messages to ensure customer satisfaction.
With Keynote Mobile Web Perspective over Air (MWP over Air) banks can continually monitor the accurate delivery of their Common Short Code keywords across as well as measure the delivery time of these messages. Banking customers can also choose to monitor their Common Short Codes across multiple geographies and operators and get real-time outage alerts to allow them to address an issue before the problems compound. Learn more about MWP over Air. |
