Performance Management: Performance Indices

The Keynote E-Commerce Web Transaction Performance Index

The Keynote E-Commerce Web Transaction Performance Index shows the total execution time and success rate for logging into an account, searching for an item, adding it to the shopping cart, and proceeding to check out on selected Internet retail sites. The sites that appear in the Index were selected based on publicly available market-share information published in The Wall Street Journal and other reliable industry sources.

For a complete FAQ on the Keynote E-Commerce Web Transaction Performance Index click here.


To view the published results for all sites on the current index click here.

The Keynote e-commerce Web transaction performance index
is on temporary hiatus as the company prepares to launch a major
enhancement of it's flagship online retail index. The new index, measuring
the responsiveness and reliability for performing Web transactions on
leading retail Web sites from the end user perspective, will better represent the breadth and depth of consumer transaction experience on the Web today. It will now include 30 leading online retailers divided into three retail industry categories:

  • Apparel & Accessories
  • Books, Music & Movies
  • Electronics
Keynote's new e-commerce transaction index is scheduled for a September launch. Stay tuned for its appearance here in the same location soon

Past E-Commerce Indices:


Unlock the web performance secrets of Amazon, Best Buy, and other retailers.…

Sign up today for a two-week free trial of The Keynote E-Commerce Web Transaction Performance Index— the industry’s only competitive tool that allows you to ANALYZE the Web performance of leading retailers and ENSURE your site meets or exceeds the competition.