Performance Management: Performance Indices

The Keynote E-Government Web Transaction Performance Index

The Keynote E-Government Web Transaction Performance Index is designed to reflect on the speed and success rates for the top, most commonly accessed government related Web sites. Going beyond the home page performance, this index provides deeper insight into the performance of these high traffic Web sites. The methodology consists of three simple steps: accessing the home page, entering search criteria and selecting or clicking on a specific returned result.

To view the published results for all sites on the current index click here.

Sites included in this index:

  • Education
  • Federal Aviation Administration
  • FirstGov
  • Food and Drug Administration
  • GAO
  • GSA
  • Homeland Security
  • House of Representatives
  • IRS
  • NASA
  • National Institutes of Health
  • Securities and Exchange Commission
  • Transportation
  • Veterans Affairs

Sites from this list may be removed from weekly published results due to insufficient data points for a particular week. Removed sites will be listed below the rankings each week.


Past Keynote E-Government Web Transaction Performance Indices: