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Verify and report service levels with Keynote performance data.
The first step in maintaining good relationships with your partners and customers is meeting your service level agreements. And that means having accurate and reliable data to verify and report your performance.
Keynote Transaction Perspective is the industry’s most accurate measurement tool that provides full visibility into the performance and availability of your Web transactions from the real end-user’s perspective. It uses the actual Internet Explorer browser to generate real transactions from locations all over the world.
Why Keynote?
- Impartial 3rd Party Verification – Trust Keynote, the industry Web performance leader, to help you monitor and verify your SLAs. With Keynote reporting on SLAs is transparent and serves as a common framework for all parties.
- True to Life Representation – Monitor performance of your most complex Web transactions with the industry’s only Web monitoring solution built on a real Internet Explorer browser to get the true end-user perspective.
- 3rd Party Content – Monitor performance of 3rd party Web components hosted by ad companies, CDNs or internal groups within your company.
- On-Demand – Keynote measurements can be easily provisioned, configured and monitored all from the unified SaaS portal.
- Interactive Flash – Screen Sensing technology, exclusive to Keynote, provides precise and accurate measurements for interactive Flash and Silverlight Rich Internet Applications.
- Unparalleled Geographic Coverage – The most distributed geographic global test and measurement network covers everywhere your customers are.
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Deploying Unique Keynote Technology to Measure SLAs & Avoid Charge Backs An Internet services company provides Web site components such as blogging tools and community forums that clients can embed in their own Web sites. These components become integral to clients' Web sites and SLAs are put into place to govern uptime and responsiveness of the components. The Internet services company wanted to be notified of any performance problems emenating from their Web components even before the clients became aware of them to avoid triggering charge back clauses in the SLAs.
The company selected Keynote Transaction Perspective, an on-demand Web monitoring service, because of its Virtual Pages technology. With Virtual Pages any part of a Web site can be carved out for monitoring and alarming. For example, by isolating blogging components on a client’s Web site, the Internet service company can monitor components that it’s responsible for and ignore other Web site components not under its control such as images or video. With Transaction Perspective the company has been able to minimize downtime, reduce charge backs and rely on a trusted, impartial 3rd party to verify results to eliminate all disputes. When disputes do arise Keynote can supply independent data thereby avoiding questions on data supplied by in-house monitoring systems. Learn more about Transaction Perspective. |
