Keynote Diagnostic Services
Keynote Diagnostic Services (KDS) enhances standard technical support by providing in-depth diagnostic analysis and interpretation of your Keynote test & measurement data. KDS attaches the highest visibility and prioritization to your service requests.
Keynote Diagnostic Services is the ideal premium support service to help you troubleshoot difficult e-business problems. KDS provides the Internet expertise you need to address complex performance issues, including diagnostic capabilities for root cause analysis, scripting support for advanced configurations, and around-the-clock access to experts who can accelerate problem resolution.
KDS offers a wide range of value-added capabilities to improve your mean-time-to-repair—a critical metric for any operations center:
- Advanced Diagnostic Services – Whether you are trying to isolate the cause of a 404 content error, pinpoint the part of your infrastructure that is creating latency, or analyze load test results, KDS takes the mystery out of problem diagnosis by helping you perform root cause analysis.
- Proactive Diagnostic Monitoring – Respond to issues faster with continuous script monitoring for Keynote test & measurement products; status monitoring during a load test; or monitoring for specific events that trigger an alarm.
- Express Scripting – KDS can help you support urgent application changes by implementing scripts in a matter of a few hours, or develop new scripts to support Web sites with complex content (i.e. support for Transaction Perspective and Test Perspective).
- Extended Diagnostic Assistance – KDS experts are available around-the-clock to assist you with root-cause analysis and alarm modifications.
- Advanced Training – Keynote gives KDS customers access to a variety of customized training. These classes are designed with an emphasis on MyKeynote, scripting, and root cause analysis to improve your staff's ability to use Keynote test & measurement data.
KDS comes in a variety of packages structured to meet your needs:
- Keynote Diagnostic Plus is a monthly subscription-based service that offers all the diagnostic capabilities of KDS. Choose from Silver, Gold, and Platinum levels, which provide increasing numbers of diagnostic service requests throughout the month.
- Keynote Premier Client Services is a fully customized service offering designed to meet the most demanding needs of your enterprise. With Premier Client Services, you have 24/7 access to a dedicated KDS Analyst who understands your business.
For more information 
download the KDS datasheet
