Accessibility Graphs and Reports

Description

Accessibility Reports can aid in identifying the causes of both long and short term accessibility issues. The reports show account accessibility over time, the make-up of error types, and which devices are contributing most significantly to accessibility problems.

Report Features

  • Custom date ranges
  • Access the data behind the charts
  • Reports and Data can be copied and pasted directly into other documents
  • Long term data is kept indefinitely

How to Use

To access the Accessibility Reports, simply choose the Reports tab from your Account Summary page. You will be directed to choose from several predefined date ranges, or to enter a custom date range. After choosing the date range, you can choose between receiving Reports and Raw data. Once you have chosen your date range and information type, click on the "Generate" button to retrieve the information.

The report consists of four main sections: Accessibility Over Time, Most Common Error Types, Least Accessible Devices, and Overall Accessibility per Device.

Tips and Tricks

  • The graphs can be saved individually as .png or .bmp files, saved to your computer, and pasted or imported into other applications. You can also copy all the desired data you wish to use from the Reports by dragging the cursor over the data while pressing the left mouse button to highlight it, right click, and then select copy. This data can then be pasted directly into Word or another application.
  • If you want to paste text data from the Report to Word try going to the menu bar in Word, select Edit, and then Paste Special. Try using the different Paste Special options to see what works best for you.

Generate a Report for an individual device or subset of devices

A report can be generated for a subset of the devices in your account. The subset report can be saved and used at any time. This can be accomplished by performing the following steps:

  1. Log onto your RedAlert account
  2. Select the "Alerts" tab
  3. Click the link labeled "Add an Email address"
  4. Enter a name you will use to label the subset of devices
  5. Enter an email address
  6. Uncheck (at your discretion) "Send daily monitoring statistics"
  7. Click the "Submit" button
  8. After the page appears confirming the new address entry has been created, click the "Alerts" tab
  9. Click the "Edit Notifications" button (located on the toolbar beneath the navigation tabs)
  10. Select "Edit Notification Options En Masse for Phase One devices"
  11. In the first section titled "Pagers and Email Addresses to be Affected" select the newly entered email address by placing a check by it
  12. Scroll down the page and in each Error Type section remove the check by the new email address
  13. In the "Devices to be Affected" section, select the radio button for "Only the devices you select below"
  14. Select the devices you do NOT want to include in the Reports for the subset of devices
  15. Click the "SUBMIT CHANGES" button
  16. If you are sure you have made the correct choices on the previous page, click the "CONFIRM" button
  17. After the page loads stating "The Notification Options have been updated", select the "Alerts" tab
  18. Click the "Edit Notifications" button
  19. Select "Edit Notification Options En Masse for Phase Two devices"
  20. Repeat the above steps numbered 11 through 17
  21. Test the new Report configuration by finding the relevant email address on the Alerts page and click the link named "Graph my devices"
  22. Select from the pre-defined date range or enter a custom date range, select Charts or Raw Data, and then click the "Generate" button

Note:

Reports for the new email address will not be immediately available. The new email address entry will update into the Reports database overnight and will be ready to generate reports the next day.

You can check to see what devices you have associated with the email address by selecting the "Alerts" tab, finding the relevant email address, and then clicking the link labeled "Notif Summary". The Notif Summary page will show the notification settings for all the devices in the account. An X should appear in the "On" box for only the devices you want to generate graphs for.

Retrieving Raw Data

The raw data can be retrieved for the associated graphs. This can be accomplished by performing the following steps:

  1. Log onto your RedAlert account
  2. Select the "Alerts" tab
  3. Select from the pre-defined date range or enter a custom date range
  4. Select Raw Data
  5. Click the "Generate" button
  6. Copy the desired data by dragging the cursor over the data while pressing the left mouse button to highlight it, right click, and then select copy
  7. This data can then be pasted directly into Excel, Notepad, or another application

If you have any questions or need assistance, please contact our support team at http://support.keynote.com.