After Hours Support
Access to a Keynote expert is now available 24/7! To reach a Keynote Customer Support Analyst after hours, please follow these steps:
- Call 1-888-KEY-SYST (1-888-539-7978)
- Press 2 for Enhanced Support—you will hear a message indicating you will be charged $400 for after-hours support
- Leave a message outlining the problem you are having
- A Keynote Customer Support Analyst will return your call within 30 minutes
Flexible Payment Options
Using a prepaid incident is the quickest and least expensive way to enjoy Enhanced Support. However, if you don't have an Incident Pack, we still want to give you the quickest support possible. To ensure that you get the help you need quickly, Keynote offers the following flexible payment options:
- Credit Card
- Purchase Order
- Letter of Commitment
Simply indicate your preference with your Keynote Customer Support Analyst and we will begin working toward a resolution right away.
If you would like to pre-purchase our incident support packs, call us at 1-888-KEY-SYST, or send us an email @ bsl@keynote.com.
