Basic Support Services
Keynote Basic Support is included with your subscription and offers access to unmatched service and performance management expertise. It's designed to handle how-to-use questions about Keynote test & measurement data, the MyKeynote portal, and more.
As part of our standard service, Keynote support services is pleased to help you with
- Configuration issues - We provide help with service configuration and will gladly assist with password issues.
- Usage questions - We answer "how-to" questions and help customers to get the most out of our services.
- Troubleshooting - We handle any problems that customers may encounter with Keynote services, and act as the customer's advocate and liaison with Keynote Operations, Quality Assurance and Engineering staff.
How to Reach Us!
The Basic Support Team is available to assist you from 7am to 7pm Central Time (U.S.) Monday through Friday, and can be reached:
If you need scripting assistance, data interpretation, or after hours assistance, please see our Enhanced Support offerings.
Basic Support Overview
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|---|---|
| Live Phone Support (During Business Hours) | 1-888-KEY-SYST (1-888-539-7978) |
| Online Access to 24x7 Web Support | Support Section |
| Hours of Operation | 7am to 7pm Central Time (USA) Monday to Friday |
| Email Support | support@keynote.com |
| Service Level Commitment | Same business day |
| Fee | Included with all measurement services |
For more information about how to access Basic Support.
