Enhanced Support Services
With our Enhanced Support Services, you will receive maximum value, a collaborative partnership, and personalized services. Our team of experts will provide you with customized service including advanced diagnostics, data interpretation, extensive analysis, custom scripting, and after-hours support.
Enhanced Support is available for $400 per incident and can be used for:
- After-hours assistance: Simply call 1-888-KEY-SYST (1-888-539-7978), leave a message and a Customer Support Analyst will respond to you within 30 minutes.
- Test and transaction scripting: Keynote can record and provision scripts for you or assist you with custom fields in a transaction (applets, etc.).
- Advanced diagnostics: Need help tracking down the source of a problem uncovered by Keynote data? Our data interpretation and diagnosis team can work with you to quickly resolve it.
Enhanced Support Overview
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|---|---|
| Phone Support (24X7) | 1-888-KEY-SYST (1-888-539-7978), with pager response outside of business hours |
| Online Access to 24X7 Web Support | http://support.keynote.com |
| Types of Services | Express scripting, advanced diagnostics, detailed analysis, and ISP assistance |
| Service Level Commitment | 30 minutes for initial response |
| Fee | 400.00 per incident |
Think you may need more than one incident over the next few months? Purchase a pack and save!
Keynote offers package discounts for Enhanced Support Incidents as well as flexible payment options to make accessing support even simpler. Our pricing and payment options include:
Enhanced Support Pricing (based on Incident Packs)
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Price | |
|---|---|---|
| Incident Packs (Each request handled by the Support team is considered an Incident) | Single incident | $400 |
| 5-pack | $1,800 | |
| 10-pack | $3,400 | |
| Available payment options: credit card, purchase order and letter of commitment. | ||
