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New Survey Reveals Greater Test Automation Functional Testing Resources Needed to Meet Rising

By Josh Galde | March 18, 2014

CATEGORIES: Mobile Quality
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A recent Gartner report estimated that a mind-blowing 102 billion mobile apps were downloaded in 2013. And with the recent news of Facebook’s $19 Billion acquisition of mobile messaging provider WhatsApp, many who don’t live and breathe mobile every day are finally coming to the realization that mobile apps are serious business. But just as the mobile platform’s user base continues to expand exponentially, user expectations are also on the rise. Any performance errors or inconsistencies can quickly and permanently damage the prospects of a newly launched app or mobile website.

In order to shed light on the multifaceted challenges of mobile quality assurance, Keynote teamed up with Software Quality Engineering (SQE) - a leading provider of training, support and research for QA professionals - and conducted a survey of more than 1,600 mobile website and app developers, IT and quality assurance professionals, to help us determine the state of mobile testing practices and tools. Keynote asked our respondents about the structure of their organizations, their most pressing challenges, and what tools and processes they are utilizing to address those challenges and assure the highest levels of mobile quality.

What we found is that mobile testing professionals are consistently expected to do more with less. Testing time allocated to mobile releases came in the same as non-mobile releases at 35.8%. Quality assurance resources were slightly lower at 35.1%. However, quality expectations of mobile apps and websites were higher than desktop applications at 49.2%, Adding to these challenges, mobile website and app testing groups are often distributed across large organizations, instead of being in one centralized group.

Furthermore, many respondents reported having trouble accessing the necessary tools and cited the availability of mobile testing tools as one of their biggest challenges. More specifically, finding the proper tools for functional testing was named by 47% of respondents as their biggest challenge in testing mobile apps and websites.

Today’s mobile users are difficult to satisfy and apps are easy to uninstall. However, the testing tools, processes and resources haven’t caught up with user’s high expectations – and management’s expectations of their mobile QA and testing teams. In order to meet mobile websites and applications’ market demand, implementing processes that include real device testing and automation capabilities will be key to meeting rising expectations.

To view a summary of the survey data, click below to view the infographic or download the complete full report of the data with all of the details.

To learn more about the current state of the mobile industry, and get a glimpse into the biggest challenges facing those who have already made the leap into mobile, please join us for our upcoming webcast on: March 27 at 9:00 am PST, when experts from Keynote and SQE will go through all the survey data in detail.

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